Verizon, in an announcement on Twitter/X regarding their daylong outage this week:
Yesterday, we did not meet the standard of excellence you expect
and that we expect of ourselves. To help provide some relief to
those affected, we will give you a $20 account credit that can be
easily redeemed by logging into the myVerizon app. You will
receive a text message when the credit is available. On average,
this covers multiple days of service. Business customers will be
contacted directly about their credits.This credit isn’t meant to make up for what happened. No credit
really can. But it’s a way of acknowledging your time and showing
that this matters to us.
I got the text message last night (screenshot), and redeemed it this morning. It wasn’t too hard to redeem, partly because I already had the My Verizon app installed and had my account credentials saved.
But you know what would actually be easy, and would actually acknowledge our time and show that this really matters to Verizon? If they just took $20 off every customer’s next bill. Automatic. Just take $20 off next month. If a good restaurant screws up an item you ordered, they apologize and take the item off your bill (and maybe give you a free dessert or something). They don’t give you a code to redeem.
It would also better show that they care if the text message spelled the app “My Verizon”, which is the app’s actual name.
As for how many days of service $20 covers, we pay $329/month for a “5G Do More” family plan for me, my wife, and son. Three phones, three Apple Watches, and two iPads. (I’m the one without a cellular iPad plan, because I so seldom use an iPad.) That’s about $11/day. Verizon only sent us one $20 credit, not three, so that covers roughly two days of service — which is, indeed, multiple days.
