Paris Buttfield-Addison:
A major brick-and-mortar store sold an Apple Gift Card that Apple
seemingly took offence to, and locked out my entire Apple ID,
effectively bricking my devices and my iCloud Account, Apple
Developer ID, and everything associated with it, and I have no
recourse. […]I am not a casual user. I have literally written the book on
Apple development (taking over the Learning Cocoa with
Objective-C series, which Apple themselves used to write, for
O’Reilly Media, and then 20+ books following that). I
help run the longest-running Apple developer event not run by
Apple themselves, /dev/world. I have effectively been
an evangelist for this company’s technology for my entire
professional life. We had an app on the App Store on Day 1 in
every sense of the world.I am asking for a human at Apple to review this case. I suspect an
automated fraud flag regarding the bad gift card triggered a
nuclear response that frontline support cannot override. I have
escalated this through my many friends in WWDR and SRE at Apple,
with no success.I am desperate to resolve this and restore my digital life.
The triggering event, as best he can determine, was his failed attempt to redeem a $500 Apple Gift Card purchased from a major retail chain.
